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The player from Germany was accused of breaching nadprogram terms by placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed owo reply. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and this complaint was closed as resolved.
